ISLAMABAD: In a major step toward innovation in the power sector, Energy Minister Sardar Owais Laghari inaugurated helpline 118, a platform designed to help consumers report electricity-related issues for free.
Through the helpline, complaints can be submitted directly into the system, bypassing middlemen or representatives.
Consumers can file complaints in seven different languages, track their progress, and receive automated feedback once the issue is resolved. If a complaint is not addressed, it will automatically become active again for follow-up.
Speaking at the inauguration, Minister Owais Laghari said the system will bring self-accountability to the power sector.
“From now on, every failure will be visible, and it will be our responsibility to act. When I faced electricity issues at home, there was no one to answer the call. This system frees people from such delays,” he said.
He emphasized that the helpline will expose errors at all levels, from line workers to management, and encouraged CEOs to ensure the system’s success.
Laghari added that the initiative will reach all electricity consumers across the country and will reward companies and staff for efficient complaint resolution.
“This is the best step to overcome past difficulties and ensure transparency in the power sector. We aim to put responsibility and accountability at the center of operations,” the minister added.
