The Chairman of the Board of Directors of Lahore Electric Supply Company (LESCO), Aamir Zia, on Thursday presented the company’s comprehensive Performance Outlook Report (July 2024 – December 2025) to Federal Minister for Energy Sardar Awais Ahmad Khan Leghari, highlighting record financial, operational, and governance reforms.
According to the report, LESCO achieved overall savings exceeding Rs138 billion, driven by significant reductions in transmission and distribution (T&D) losses, improved billing and recovery mechanisms, and wide-ranging procurement reforms. T&D losses were reduced from 15.8 percent to 13.4 percent, while the complaint resolution rate crossed 95 percent, reflecting marked improvements in customer service delivery.
The report stated that nearly Rs36 billion in savings resulted from loss reduction, Rs25 billion from enhanced billing and recovery, and Rs77 billion from procurement reforms. Moreover, the company recovered 40 kanals of prime urban land, worth approximately Rs800 million, from illegal occupation.
LESCO also made substantial progress in curbing circular debt through the modernization of its Rs1 trillion revenue management system, alongside broader digitization efforts. To strengthen institutional governance, four years of pending audited accounts were cleared, while an investment policy covering over Rs150 billion was introduced. Senior management appointments were carried out strictly on merit to enhance transparency and accountability.
Under its strategic planning framework, the utility is currently developing a three-year business plan for FY2025–2028, implementing complete GIS-based network mapping, and integrating Advanced Metering Infrastructure (AMI) and Advanced Power Management Systems (APMS).
Operational performance indicators also showed record improvements, with LESCO achieving the lowest losses among all DISCOs, a recovery rate exceeding 100 percent, and a strengthened anti-power theft drive, particularly in industrial zones and high-risk areas.
Supply chain reforms resulted in a 32 percent reduction in the cost of single-phase meters and a 47 percent cut in three-phase meter costs, translating into estimated savings of Rs6.1 billion per million single-phase meters and Rs1.04 billion per 50,000 three-phase meters.
As part of its digital transformation, the company transitioned from manual operations to ERP-based decision-making systems and established an in-house data center for AMI deployment and cybersecurity operations.
In the customer services domain, LESCO established 10 central service centers, raising the complaint resolution rate from 66 percent to 95 percent. The CCMS+ and E-OPS systems were rolled out across all 201 sub-divisions, significantly improving operational responsiveness.
Human resource reforms included the introduction of performance-based incentive systems, enhanced board committee oversight, and expanded training programs aimed at improving workforce efficiency and institutional capacity.
Speaking on the occasion, LESCO Chief Executive Officer Engineer Muhammad Ramzan Butt said the report reflects the organization’s commitment to transparent governance, effective reforms, and consumer-centric policies. He reaffirmed LESCO’s resolve to transform into a model power distribution utility through modern technology, robust governance frameworks, and strategic planning.
