PESHAWAR: In a move aimed at enhancing transparency and accountability in government affairs, Khyber-Pakhtunkhwa Chief Minister Muhammad Sohail Afridi on Saturday inaugurated a dedicated Anti-Corruption Desk at the Chief Minister’s Complaint Cell, enabling citizens to directly report cases of corruption and administrative misconduct.
The newly established desk is designed to provide the public with a streamlined mechanism for registering complaints related to financial irregularities, misuse of authority, and other forms of corruption. To facilitate easy access, the provincial government has introduced a dedicated helpline, 091-9222451, through which citizens can directly contact the Complaint Cell and submit their grievances.
As part of efforts to make the complaint redressal system more inclusive, special complaint desks have also been set up for residents of Zamong Kor facilities and government-run shelter homes. These desks will serve as dedicated platforms for vulnerable segments of society to report issues and seek timely resolution of their concerns.
During a visit to the Chief Minister’s Complaint Cell at the Chief Minister’s Secretariat, Afridi personally met members of the public, listened to their complaints, and reviewed feedback regarding the effectiveness of the existing grievance redressal mechanism.
Addressing the occasion, the chief minister said that the establishment of the Anti-Corruption Desk reflects the government’s commitment to fulfilling promises made to the people.
“I assured the public that their complaints would not be ignored. Today, we are turning that commitment into a practical reality,” he said.
Afridi emphasized that citizens who report corruption, maladministration, or financial misconduct would receive the full support of the provincial government. He encouraged people to come forward with complaints, assuring them that every legitimate concern would be investigated and addressed.
The chief minister noted that the Complaint Cell, established in line with the vision of Pakistan Tehreek-e-Insaf founder Imran Khan, is being further strengthened through modern communication channels. In addition to telephone services, citizens can now submit complaints through WhatsApp, email, Facebook, and X, formerly known as Twitter.
According to Afridi, the government is working to ensure that every mobile phone user across the province can easily access the complaint system and communicate directly with the relevant authorities.
He also announced that he would personally oversee the complaint-handling process to ensure transparency and timely action.
“The trust of the people is our greatest responsibility. We will not allow that trust to be undermined, nor will we tolerate injustice,” he stated. “Every complaint received will be treated seriously and pursued until an appropriate solution is reached.”
The chief minister urged citizens not to lose confidence in public institutions, reiterating that the provincial administration remains committed to serving the people and safeguarding their rights.
“Our foremost priority is the welfare, protection, and prosperity of the people of Khyber-Pakhtunkhwa,” he said. “Every policy and decision of this government will be guided by public interest, provincial development, and the confidence of the people.”
Following the inauguration ceremony, Afridi instructed officials and staff members of the Complaint Cell to maintain a respectful and professional attitude toward complainants. He stressed the importance of prompt responses, effective follow-up, and timely resolution of public grievances to strengthen trust between citizens and the government.
